Information We Collect

When you reach out to us or use our services, we collect information that helps us serve you better. This includes basic contact details like your name and email when you submit inquiries, technical information about your systems during our testing projects, and project-specific data that's essential for developing effective test cases.

We also gather some technical information automatically - things like your IP address and browser type - but only to keep our systems running smoothly and securely. We're not interested in tracking your every move online.

How We Use Your Information

Everything we collect serves a specific purpose related to providing you with quality IT services. We use your contact information to respond to your inquiries and keep you updated about projects. Technical data helps us understand your systems better so we can create more effective test cases.

Sometimes we need to analyze usage patterns to improve our services, but this is always done with aggregated, non-personal data. If we ever need to use your information in a new way, we'll ask for your permission first.

• Responding to your service inquiries and project requests
• Developing customized test cases for your specific systems
• Providing technical support and project updates
• Improving our testing methodologies based on project outcomes
• Ensuring our systems remain secure and functional

Data Protection and Security

Your information security isn't just a legal requirement for us - it's fundamental to maintaining the trust our clients place in us. We use industry-standard encryption for all data transmission and storage, maintain secure servers with regular security updates, and limit access to your information to only those team members who need it for your project.

We regularly review and update our security practices to stay ahead of emerging threats. Our team receives ongoing training about data protection, and we conduct periodic security assessments to identify potential vulnerabilities.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of information have different retention periods based on their purpose and legal obligations.

Your Rights and Choices

You have significant control over your personal information. You can request to see what information we have about you, ask us to correct any inaccuracies, or request deletion of your data when it's no longer needed for active projects.

If you want to limit how we use your information, just let us know. While some restrictions might affect our ability to provide certain services, we'll work with you to find solutions that respect your privacy preferences.

• Access your personal information and see how we're using it
• Correct or update any inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Limit or object to certain uses of your information
• Receive a copy of your data in a portable format
• Withdraw consent for optional data processing activities

Information Sharing

We don't sell your information to anyone, period. We only share your data in very specific circumstances: with trusted service providers who help us deliver our services (like cloud hosting providers), when required by law or legal process, or if you explicitly ask us to share information with third parties for your project needs.

Any service providers we work with are carefully vetted and contractually required to protect your information with the same standards we use. We never share more information than necessary, and we regularly review these relationships to ensure they continue meeting our privacy standards.

International Data Transfers

As a Taiwan-based company, your information is primarily processed and stored within Taiwan. However, some of our trusted service providers may be located in other countries with strong data protection laws, such as those in the European Union or countries with adequacy decisions.

When we do need to transfer information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions by relevant authorities. We never transfer data to countries without adequate protection measures.

Updates to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website before the changes take effect.

Minor updates for clarity or legal compliance may be made without individual notification, but we'll always update the effective date at the bottom of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.